About us
Our main core is to create the best customer experience (CX) with a real sense of human experience (HX).
We are a group of people with the expertise in transforming ideas in real enterprises, delivering unique solutions, and generating growing paths to our customer’s projects.
Connections 360 help to solve problems by delivering exceptional performance and interaction between people and technology.
Our team believes that refashioning customer and employee experience, as a tool to empower productivity, efficiency, and satisfaction.
How we help
We offer Customer Experience Services (CX360), Virtual Assistants (VA360), and Professional Consulting Services (C-360), which contribute to the improvement of productivity, interaction, quality, and the growth of our clients. Creating global human connections is our priority to help your people, and make a difference in achieving your brand goals.
Contact UsCX360
CX360 is our customer experience service that creates innovative, dynamic, and strong connections between you, your people, and your customers.
VA360
VA360 is a Virtual Assistant service that let you have a refreshing team member to perform routine tasks, who work on your terms to exceed expectations, and let you get busy with the macro ideas and goals.
C-360
C-360 is our unique and innovative professional consulting services for projects and development delivery. We are a team who works on one project at a time with all our passion, creativity, and proficiency.
Industries
Healthcare
Technology innovations have transformed all our interactions including healthcare organizations, is our goal to improve the patient care experience and continuously generate solutions that help health providers effectively optimize costs, enhance efficiencies and deliver better service to patients.
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- Contact and call center services.
- Virtual Receptionist.
- Patient support.
- Medical appointment scheduling.
- Services promotion.
- Insurance Verification & Authorization.
- Medical Billing.
- Claim processing.
- Medical records management.
Real Estate
The real estate market's dynamic demands customized solutions that provide the extra help to reach your goals and get the freedom to increase your management tasks, hauling for properties, and closing transactions.
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- Inbound & outbound call center.
- Reservation & Scheduling management.
- Lead management.
- Database Entry.
- Telemarketing.
- Market study.
- Customer surveys.
- Services promotion.
Industrial & Manufacturing
The complex combination of processes, people, equipment, and facilities in the industrial and manufacturing business requires tailored services that help to increase productivity, efficiency, and safety while keeping overhead costs low and budget control.
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- Contact and call services.
- Front & back office solutions.
- Suppliers management.
- Employee support and notification.
- Plant & equipment monitoring.
- Emergency response.
Logistics & Transportation
The global logistics industry is growing and changing; companies are expecting improved customer service experience, significant operational efficiencies, and reduced costs. Our priority is to deliver outstanding customer support services quickly at a lower cost.
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- Contact and call solutions.
- Customer service.
- Dispatching services.
- Virtual front desk
- Freight management.
- Front & back office services.
- Data entry.
Retail
Consumers have hundreds of options and choices today and increasingly align with retail brands based on their customer experience. We can help you mix technology and human experience to offer an innovative retail customer service solution that builds customer loyalty, brand satisfaction, and lifetime value for your business.
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- Contact and call center services
- Customer service Virtual
- Receptionist & front desk
- Dispatching management.
- Back office services
- After-hours services.
- Sales support.
- Emergency response
Financial & Banking
Banks and financial institutions are a market that requires services with an approach to tailored solutions of people and digital resources to build up the trust and loyalty of a new era of consumers and enhance the customer experience.
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- Contact and call center services
- Sales support
- Customer service
- Case management
- Billing & dispute management
- Collections
- Credit Approval
- Virtual Receptionist & front desk
- Front & back office services
Travel & Hospitality
Customer experience satisfaction is vital in the Travel and Hospitality industry to be successful with your brand loyalty; Our people can deliver solutions that will transform your customer interactions and ensure effectively retain them as your devoted client.
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- Contact and call center services
- Customer sales support
- Bookings and reservations
- Cancellations and reschedules
- Customer satisfaction surveys.
- Virtual receptionist & front desk
- Front & back office services
Telecom, Media & Entertainment
Our digital transformation and a continuously changing global environment lead us to new challenges. We know that expectations from media, entertainment, and telecom companies demand you to make the customer experience the focus to handle any brand goal.
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- Contact and call center services
- Customer sales & technical support
- Event bookings and reservations
- Schedule management
- Network monitoring
- Customer satisfaction surveys.
- Virtual receptionist & front desk
- Front & back office services
AECO Industry
The Architecture, Engineering, Construction, and Operation industry requirements for the success of any project are the effective coordination of human and technological resources to deliver exceptional customer experiences. Our expertise lets us create solutions with the highest quality to meet your standards.
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- 3D Modeling.
- 4D & 5D Services.
- BIM content creation.
- Digital Visualization
- BIM management
- Construction + Manufacturing Documentation.
- BIM for operation & maintenance.
